New patients

Your first visit, no surprises.

Welcome. Whether it's been six months or sixteen years, here's exactly what happens, how long it takes and what it costs.

The hour, step by step

What actually happens.

You can stop at any point, and you can say "not today" to anything. New patient visit: $289 before insurance, which most plans cover in large part.

00
Arrive and settle
Tea, a blanket and the quiet room. Forms are done online beforehand.
05
A quick tour
See the treatment room before you sit in it. Hold the tools if you'd like.
10
A conversation
Chair upright. Your history, your worries, your stop signal and your comfort picks.
20
A gentle exam
A mirror and a light. You see what we see on the ceiling screen.
35
X-rays, if you agree
Low-dose digital x-rays. We explain which ones and why, and you can decline.
45
A plan you can take home
Priorities, options and fees, plus an insurance estimate. No pressure to decide today.

Before you come

Plan name, policy and member numbers, or your CDCP member ID. We'll bill directly and check your coverage beforehand.

A list or photo of what you take, including supplements. It helps us keep you safe, especially with sedation.

Write them in the booking form or tell us on the day. Nothing is silly. We've heard every fear, and we have a plan for most of them.

Questions

It's been a really long time. Is that okay?

Completely. More than half our new patients hadn't been in five years or more. We're glad you're here, and that's all we'll say about it.

Do you accept the Canadian Dental Care Plan?

Yes. We're registered CDCP providers and bill the plan directly. Bring your member ID and we'll explain any co-pay before treatment.

Can I bring someone with me?

Yes. A friend or family member is welcome in the room, and they're required to drive you home after oral sedation.

Is the clinic accessible?

Yes: a step-free entrance, a wide treatment room for wheelchair transfers and an accessible washroom. Tell us what would help and we'll prepare.

Fernwood Gentle Dentistry

Or call (250) 555-0143 · Direct billing · CDCP accepted · Evening hours Tue & Thu